Frequently Asked Questions
Everything you need to know about your Novus footwear journey.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Are Novus shoes made from genuine leather?
We use a variety of high-quality materials including premium Italian leather, sustainable vegan alternatives, and breathable knits. Material specifics are listed under the 'Details' section of each product.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.